Shipping & Returns
Our goal is to process your order quickly and ensure its safe delivery.
Please double check the entry of your shipping address so that we may get your order to you as quickly and safely as possible.
We are committed to offering fair and reasonable shipping rates.
US DOMESTIC FLAT RATE SHIPPING FEES
Orders Up to $500 = $10
Orders over $500 = FREE
Expedite 2nd day is available additional +$20 to above rates
Expedited shipping is not available on every item.
CANADA SHIPPING FEES
Orders shipping to Canada incur carrier calculated shipping costs based on the destination.
International shoppers are responsible for any duties/taxes/fees incurred through customs.
All duties and customs costs are the responsibility of the customer at the time of receipt, and are not included in the cost of your order.
Our International Customers
Please note that all items entering countries outside the US are subject to customs inspection and the assessment of duties and taxes in accordance to national laws. The customer is responsible for all additional expenses incurred. All international orders are shipped based on the customer's selection at checkout. This cannot be changed after payment confirmation. We do not ship to addresses outside of the United States or Canada at this time.
In our local Jacksonville area, we are pleased to offer FREE local hand delivery or pickup. Simply select the option at checkout and we will coordinate the best time with you. Or you can still select shipping if that is your preference!
All orders ship Monday through Friday. Orders ship out within 1-3 business days from receipt of cleared payment.
Signature requirement is offered upon request only.
Shipping within the continental USA & Canada only at this time. Please note that we cannot ship to P.O. boxes. Contact us for further assistance.
All purchases are final. Continue reading for exceptions.
Once an order is submitted for processing, it is considered FINAL SALE unless Seel Return Assurance is added to your order. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a full refund. You can learn more about Seel Return Assurance here. Otherwise, we do not accept returns on any items.
Please note: any orders which are rejected or refused for any reason (including address errors) will be subject to a 25% restocking fee, and the item may not be available to reship.
We will not grant a refund if you have changed your mind about a particular purchase. We are always happy to answer any questions or provide additional photos before you place your order to ensure you are making a fully informed purchase and to help minimize any hassle to you.
Once an order has shipped out, it is in possession of the carrier until it arrives to you. If there is a shipping error, please contact the carrier.
YOLO Luxury Consignment takes pride in the items we offer, each item is carefully selected to meet our team's high standard of quality. Shop with confidence, all items are 100% Authenticity Guaranteed, see our policy HERE
You will find some items come with the original authenticity paperwork and dust bags from the original purchase. However, if you wish to return your purchase because you feel that the merchandise is not authentic, in order to receive a full refund please contact us within 2 days of receipt of your item(s). We would require you to produce documentation that the item purchased from us is not authentic. We will work together with you to resolve it.
WE'RE ONLY HUMAN
We make every effort to ensure the accuracy of our prices and information. However, mistakes and typographical errors may occur. We reserve the right to make corrections.
If you are in doubt about any details of the item you're purchasing please contact us. Coloring of bags can slightly change due to the varying monitor calibration. We show all of our items as they are, so please read the descriptions of each item carefully and look at all of the photos provided.
We share as much information as possible via photos and info on each item. Because all of our items are pre-owned, there may be variable condition on each item. PLEASE inspect all items carefully and contact us with any questions prior to purchase as there are NO RETURNS. You can find an amazing deal, but the condition could be a tradeoff - so be sure you are happy with what you see prior to confirming your sale.
Here are our condition ranking options:
Item rating of "Like New" condition appears to have never been worn and is in pristine condition.
Item rating of "Excellent" condition appears to rarely have been worn and either shows negligible to light wear or does not show any noticeable wear visible to the naked eye.
Item rating of "Very Good" condition has been worn frequently, but has been well maintained and has still has a lot of life in it; it shows only light to moderate stains/marks, fraying, or scratches. If you are a Value seeker, this rating might be for you!
Item rating of "Good" condition has been worn regularly; it shows visible signs of wear both interior and exterior, possibly including handles, corners, and edges. If you are seeking both Value and Deal, this rating might be for you!
Item rating of "Fair" condition has heavy wear on at least one or more parts of the bag; it shows noticeable wear both interior and exterior, possibly including handles, corners, and edges. Fair condition items are the best opportunity to save significantly. If you are a Deal seeker, this rating might be for you!
Be sure to carefully inspect all items photos and description. Feel free to ask questions prior to ordering, particularly on the lower rated pre-owned items as all purchases are final.
YOLO Luxury Consignment is not affiliated or associated with any of these brands. All copyrights are reserved to go to the original brand owner. We are an independent dealer.
If you have any questions about a purchase or about a return, please feel free to contact us via email at info@YOLOLuxuryConsignment.com