FAQs

CURIOUS ABOUT CONSIGNMENT?
What does consignment mean?  Here's a great explanation sourced from Huffington Post: "Consignment shops provide a way for a store to sell [accessories] for you. As the seller, you bring your [items] to the shop and the owner decides how much each piece is worth and prices it accordingly.  When and if a customer buys the [item], the seller and the owner of the shop will each get a profit".  Essentially consignment takes the hassle out of selling things yourself, and you get the benefit of the marketing and customer exposure provided by the store. Learn more below!

HOW DO I GET STARTED CONSIGNING WITH YOLO?
Check out our "How To Consign" page HERE.

WHAT IS CONCIERGE SHOPPING SERVICE?
We have a great network of trusted consignor partners, which gives us access to fabulous items.  If you are looking for a special item which is not already shown available in our listed inventory, we would love to help you find it!  Contact us with your request! Email: info@YOLOLuxuryConsignment.com

WHAT IS PERSONAL VIEWING SERVICE?
Have you been stalking an item on our website, but are nervous to pull the trigger sight unseen?  We can relate!  We would be happy to show you the item in a personal, private video call with no hassle and no commitment.  We do it all the time!! Contact us to schedule your call! Email: info@YOLOLuxuryConsignment.com

DO YOU OFFER AN AUTHENTICITY GUARANTEE?
Yes, check out our 100% confidence policy HERE.

DO YOU OFFER A PAYMENT PLAN?
YES! We offer third party payment plan options via Affirm and Sezzle. 
AFFIRM
We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees.
When inspiration strikes, Affirm helps you say yes without giving up financial control. Select Affirm at checkout to pay over time—and never pay a penny more than you agree to on day one. Info on AFFIRM can be found on each product page and more details can also be found HERE
SEZZLE:
We have partnered with SEZZLE, a third party payment service.  We selected this option because it allows you to buy an item, receive it immediately, and pay over time.  There is no interest and no impact to your credit.  Info on SEZZLE can be found on each product page and more details can also be found HERE

ARE YOUR PRICES NEGOTIABLE?
We consider any reasonable offers on all of our items. Shoot an email to info@yololuxuryconsignment.com with the item name & offer and we will get back to you!

DO YOU OFFER GIFT WRAPPING?
We do!  We are offering gift wrapping for a limited time.  You can easily add it to your order.  Select the gift wrapping option in your cart. Please note that this may add processing time to order.  More info can be found HERE.  

SHIPPING INFORMATION?
Our goal is to process your order quickly and ensure its safe delivery. 
We currently ship throughout the continental USA and Canada.  We offer flat rate shipping fees on all domestic orders. Orders shipping to Canada incur carrier calculated shipping costs based on the destination.
All rates and transit time info can be found HERE.  

HOW DO I TRACK MY PACKAGE?
Every shipment is tracked. Once your item is shipped, we send a tracking number to the email you provided at checkout.

CAN I PICK UP MY PURCHASE?
YES! If you are in the Jacksonville FL area, we can arrange for FREE local delivery or pickup of your item once payment has cleared.   
Select local delivery at checkout OR contact us directly at info@YOLOLuxuryConsignment.com to place the order.  
Otherwise, we ship throughout the continental USA and to Canada.

DO I HAVE TO PAY SALES TAX?
If you are in Florida, yes. If you are outside of Florida, you do not have to pay sales tax.

CAN I CANCEL AN ORDER?
You may cancel an order as long as your order has not shipped. Once the item has shipped, your purchase cannot be cancelled.

WHAT IS YOUR RETURN POLICY?
All purchases are final. For more details please reference our Shipping & Returns page HERE.